FAQs & Delivery Info

Delivery terms and conditions:

New Zealand Deliveries

Throughout New Zealand, we use New Zealand Post to get your CleanPaleo products to you safely and quickly. Depending on the time of day that you submit your order, we aim to have your order delivered to you within 1-2 working days. For South Island and rural deliveries, add an extra day to delivery times.

Shipping will be paid for by the buyer in the amount agreed upon by CleanPaleo at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer. 

Tracked 0kg - 1kg including packaging = $7.00
Tracked 1kg - 1.99kg including packaging = $8.00
Tracked 2kg - 2.99kg including packaging = $9.00
Tracked 3kg - 20kg including packaging = $16.00

International Deliveries

For any enquiries regarding international deliveries outside New Zealand, please email sales@clean-paleo.com with the items you would like and your shipping address, and we will respond with a personalised shipping estimate.

Return Policy

We guarantee the highest quality of all our products and strive to ensure our customers' satisfaction. If you are not completely satisfied with your purchase you will be entitled to a refund or return based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by CleanPaleo and the buyer is unsatisfied, CleanPaleo is not responsible for refund. Exchanges are granted on a case-by-case basis.

For further information, please email contact@clean-paleo.com.